- #MASSACHUSETTS UI ONLINE HOW TO#
- #MASSACHUSETTS UI ONLINE UPDATE#
- #MASSACHUSETTS UI ONLINE REGISTRATION#
The Board of Review has repeatedly acknowledged the technical barriers imposed on claimants by DUA’s filing and registration system on-line including the requirement to participate in the mandatory Reemployment Services and Eligibility Assessment (RESEA), see Question 50) and found good cause in various situations. (For more information about UI Online and LEP claimants, see Question 52.) UI Online is primarily for those English-speaking claimants with high level reading ability, computer skills, and regular computer access (as over 338,514 households in Massachusetts have no internet subscription and the majority of these households have very low or moderate incomes, the increasing reliance on an on-line system has a disparate negative effect on low wage workers).
DUA has warned that the UI Online view as it appears on a smartphone is problematic because attachments that contain important information cannot be accessed through a smartphone. This is especially the case if the claimant is relying on a smartphone rather than a computer. Claimants who select email will not receive hard copies of DUA’s correspondence and need to be vigilant so that important time-limited opportunities are not lost. mail as their correspondence preference will also receive notices in their UI Online Inbox but will not get email alerts. ( See UI Online Claimant User Guide Claimant Activities - View and Edit Contact Information ). mail or email) by either calling the DUA call center and speaking with an agent ( (877) 626-6800 toll-free for area codes 351, 413, 508, 774, 978 or (617) 626-6800) or logging into their UI Online account and clicking: View and Maintain Account Information→ Contact information→ Correspondence Preference →Edit →How would you like to receive your correspondence? □ Electronic □ US Mail. It is available at: Ĭlaimants can change their correspondence preference (U.S.
#MASSACHUSETTS UI ONLINE HOW TO#
Claimants previously using TeleCert are able to use UI Online Services by providing their Social Security Number, date of birth, gender, and security answer to their security question.Īdditionally, DUA created a UI Online Claimant User Guide, which explains how to use the UI Online Services system. DUA translated the initial UI Claim into Spanish, Haitian Creole, Portuguese, Vietnamese, and Chinese, available at. The website is accessible daily from 6:00 a.m.
#MASSACHUSETTS UI ONLINE UPDATE#
Workers who need to file a new claim, reopen a claim, continue to certify for UI benefits, check a claim/payment status, update personal information, file a waiver of overpayment, file an appeal, estimate future benefits, etc. can do so online. The claim begins the Sunday of the calendar week in which the claim is filled, called "the effective claim date." With very limited exceptions, (See Question 5), UI will not be paid for any week preceding the effective date of a claim.
For this reason, it is best to apply during the first week of total or partial unemployment. A worker whose employment stops or whose wages are reduced to the point that UI is available should immediately file a claim with DUA to capture all earnings in the worker's base period of the claim (See Question 7). Generally, the later the worker applies, the greater the likelihood of her receiving a reduced amount of unemployment benefits.
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